To return your order, for either an exchange or refund, please follow the procedure outlined below - ensuring your return meets our return policy & terms.
- Contact Hey Young World's customer service (firstname.lastname@example.org) within 30 days of receiving your order.
- Please specify your name, order number and item/s to be returned - nominating a request for either an exchange or refund.
- Approved returns will receive a Return Authorization Number (RAN) and return instructions.
- Within 7 days of receiving your RAN, return the item/s via trackable/secure postage to the address provided.
Please note: return shipping costs are not covered by Hey Young World, and will not be included in your refund. However, we are open to covering return freight costs on any items deemed a manufacturing defect.
- Hey Young World will review the return and if eligible, your refund or exchange will be processed. Please allow up to 3 - 5 business days for refunds to be processed, pending payment method/financial institution.
- Returns outside of this period are at the discretion of Hey Young World and we reserve the right to deny unauthorized returns, which do not meet or follow our return policy and procedures.
Clothing should be returned unworn, unwashed and in new condition.
All items should be returned with their original packaging and other accessories (dust bag, etc.) received with the original order.
Exchanges are subject to item availability. We cannot guarantee item availability, but will make all reasonable attempts to secure the exchange item. The customer is responsible for shipping costs back to Hey Young World, but will not be required to cover shipping costs of the new item.
Refunds will be processed via original payment method only (unless store credit is requested) and all refunds are processed in the original currency of the order ($US). Any conversion loss will not be covered within the refund process. Store credit for returns/exchanges will be valid for 12 months from date of return, and cannot be used in conjunction with other store credits. The store credit is valid for a one time use only. Please note: Hey Young World does not refund any initial shipping charges or additional charges, including customs, duties or sales taxes (these are not included in our prices). We will not process refunds for returns that are lost or damaged via return delivery to Hey Young World.
Sale items, that are indicated FINAL SALE or items purchased during a flash sale/promotion; are Final Sale and are not eligible for return(unless faulty or damaged).
For all faulty or damaged items, Hey Young World offers repairs, replacement or full refund (including shipping costs).
Items damaged as a result of normal wear and tear or incorrect use/abuse, are not considered to be faulty or damaged.